Conflict Free Case Management (CFCM)

What We Do

Supporting Independence and Well-Being

Healthcentric Advisors’ Conflict-Free Case Management (CFCM) supports Medicaid-approved older adults and adults with disabilities in navigating Long-Term Services and Supports (LTSS) through the Department of Human Services (DHS).

Our team helps you understand your options, connect with services, coordinate supports, and make informed decisions about your care. 

How CFCM Supports You

  • Get to know you and what matters most through person-centered planning
  • Help you set goals and build a plan that reflects what you want for your priorites
  • Connect you with community resources and support options
  • Coordinate with providers and services that support your goals
  • Check in regularly to see what's working and make updates as needed
  • Ensure your voice is heard throughout the planning process
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Contact Our Team

Have questions about Conflict-Free Case Management or need help navigating services and supports? Our team is here to help.

  • (800) 333-5768

Available during business hours and for after-hours support.

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Your Voice Matters

We’re here to listen. If you have a concern about your case management services, we want to hear from you. You can speak with your Case Manager or submit a grievance at any time, and doing so will not affect your eligibility for services.

Submit a Grievance
Download Form

Meet Our CFCM Managers

Karen dantonio 6688
Karen D'Antonio
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Robmencunas
Robert Mencunas
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Karen D’Antonio, BS, RN, CDOE

Ms. D’Antonio has more than 20 years of nursing healthcare management experience that crosses multiple healthcare settings, including primary care and long-term care. She has experience in direct-care nursing, nurse care management, quality improvement, and project management. She is currently a Senior Quality Improvement Manager, supporting the Partnership for Community Health for Healthcentric Advisors’ Centers for Medicare and Medicaid (CMS) QIN-QIO contract, and she leads the Prevention and Chronic Disease Management efforts in New England.

Robert Mencunas

Robert Mencunas is a Senior Quality Improvement Specialist at Healthcentric Advisors. Mr. Mencunas has over twenty years of experience in healthcare, quality improvement measures, and data analysis. As Senior QI Specialist, Rob is responsible for helping small practices and physicians with measures development and reporting. He assists with the eligible clinicians and practices on the QPP for MIPS Medicare in Massachusetts Rhode Island, New Hampshire and Connecticut.